By accessing www.monetixtech.com, you agree to the following Terms and Conditions (“Terms”). If you do not agree with these Terms, you are not authorized to access or use www.monetixtech.com.
This website is operated by Monetix Technologies (“Monetix,” “we,” “us,” or “our”). We are a company incorporated in Nigeria, with our principal place of business located at House 3, 322 Road, Opposite Brilliant Academy, FHA 1, Lugbe, Abuja, FCT, Nigeria.
We reserve the right to revise these Terms at any time, so please check them periodically. Changes will not apply to any orders we have already accepted unless required by law. If you access www.monetixtech.com after changes to these Terms have been posted, you are deemed to accept those changes, regardless of whether you have reviewed them. The date of the last update to these Terms will be displayed at the bottom of the page.
If you do not agree to these Terms, please do not use this website.
We strive to offer products on www.monetixtech.com that are of the highest quality, comply with relevant regulations, and match the descriptions provided on our website. We continuously monitor our delivery processes and take customer feedback into account regarding the products sold on our site.
We directly receive your payments and are committed to refunding any money you may be entitled to, based on our refund policy.
Warranty terms are specific to each product and will be provided with the relevant product.
All prices on www.monetixtech.com are presumed correct at the time of order placement.
All offers are subject to product availability.
Prices are displayed in NGN (Nigerian Naira) and may include VAT, where applicable.
Monetix Technologies reserves the right to change the prices of products at any time. The price indicated in the order summary, shown before you confirm your purchase, will be the final price.
In the event of a pricing error on the website, we reserve the right to correct the price and notify you. A contract will not be considered concluded until the correct price is confirmed. If the price is corrected, we will notify you, and you may choose to accept or cancel the order. If canceled, a full refund will be issued.
Upon receiving your order, we will send an email acknowledging receipt to the email address provided during registration. This email serves as an acknowledgment and does not constitute our legal acceptance of your order.
You must be at least 18 years old to place an order. If you are under the legal age in your country of residence, a parent or legal guardian must complete the registration on your behalf.
All orders are subject to stock availability and validation checks. No contract exists until payment is received and goods are dispatched, at which point we will accept the order.
The contract between you and Monetix Technologies will be concluded in English, and your order details will be stored in our database for future reference.
We accept payments directly from customers for products and services purchased on www.monetixtech.com.
Payment must be made in NGN (Nigerian Naira) or USD (US Dollar).
Products cannot be collected in-store, and cash payments are not accepted.
Accepted payment methods include VISA, MasterCard, and JCB debit/credit cards.
Payments are processed at the time of order. Shipping and delivery will only take place once payment has been received.
We are pleased to offer international shipping to over 200 countries and regions worldwide, providing excellent value and exceptional service to all customers, regardless of location.
Packages are shipped via ePacket or EMS, depending on the weight and size of the product.
We offer free shipping to over 200 countries. However, certain locations may not be eligible for shipping. If your location is affected, we will contact you during your order process.
We are not responsible for any customs fees that may arise after the products have shipped. By purchasing products on www.monetixtech.com, you consent that one or more packages may incur customs fees upon arrival in your country.
United States: 10-30 Business Days
Nigeria: 10-30 Business Days
Canada, Europe: 10-30 Business Days
Australia, New Zealand: 10-30 Business Days
Central & South America: 15-30 Business Days
Asia: 10-20 Business Days
Africa: 15-45 Business Days
Orders can be canceled before shipment. If you need to change or cancel your order, please contact us within 12 hours of placing the order. Once the packaging and shipping process begins, cancellation will no longer be possible.
If you do not receive your product within the guaranteed time (45 days, excluding a 2-5 day processing period), or if you receive the wrong item, you may request a refund or reshipment.
Refunds will not be issued for orders delayed due to factors within your control (such as incorrect shipping details) or exceptional circumstances outside of our control (e.g., customs, natural disasters).
If you receive a damaged or defective product, please contact us with details, including photographs, and we will provide instructions for returning the product. We will send a replacement upon receiving the returned item, or if a replacement is unavailable, we will issue a full refund.
If you wish to exchange a product for a different size or variation, contact us for the exchange process.
Monetix Technologies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and secure the information you provide while using our website. We may update this policy from time to time, so please review it regularly.
We may collect the following information:
Name, IP address
Contact information, including email and phone number
Demographic information such as postal code, preferences, and interests
Other relevant information for customer surveys or offers
We use the information to:
Improve our products and services
Send promotional emails about new products, special offers, and updates
Customize the website based on your preferences
We are dedicated to ensuring the security of your personal information and have implemented appropriate measures to protect it from unauthorized access or disclosure. We do not store your credit or debit card details, and we use secure systems for processing payments.
Cookies are small files placed on your computer to track web traffic and personalize your experience on our site. We use cookies to help us improve our website, and you can choose to accept or decline them.
Any dispute arising from your visit to www.monetixtech.com or purchases made through the website shall be submitted to confidential arbitration in Nigeria, unless required otherwise by law.
We strive to ensure the accuracy of the information on our website. However, we do not guarantee the accuracy or functionality of the site. We are not liable for any losses resulting from your use of our website or products sold.
